Cancellation Policy

1. Before payment

You may withdraw or change an Order Request before payment without a cancellation fee. Email us with the request reference and the change you need. Product availability and price may need to be reconfirmed after a change.

2. After payment but before shipment

Contact us immediately. We will make a reasonable effort to stop fulfillment. Cancellation is not guaranteed after picking, packing, label creation, handoff to a fulfillment partner, or shipment begins. If we successfully stop the order, we will confirm cancellation and initiate the applicable refund through the original payment route.

3. After shipment

An order normally cannot be cancelled after carrier acceptance. Do not refuse delivery unless CANSLER instructs you to do so, because refusal can delay resolution or create additional carrier charges. After delivery, request an eligible return under our Return & Refund Policy.

4. Personalized, altered, and final-sale items

Once work begins on a personalized, monogrammed, altered, or made-to-order product, cancellation may not be possible. Any restriction will be disclosed before payment. Items clearly marked Final Sale remain subject to remedies for verified damage, defect, incorrect fulfillment, and any non-waivable legal rights.

5. Cancellation by CANSLER

We may cancel an Order Request or accepted order because of unavailable inventory, inability to verify information or payment, suspected fraud, pricing or product-data error, delivery restriction, legal requirement, or another legitimate operational reason. If CANSLER cancels after receiving payment, we will notify you and issue the appropriate refund.

6. Shipping delay

If we cannot ship within the promised time, we will provide the delay notice and cancellation option required by applicable law. When required consent is not obtained, CANSLER will cancel the unshipped order and provide a prompt refund. See our Shipping Policy.

7. Refund timing

For an approved cancellation, CANSLER will initiate the refund promptly through the original payment route. Financial institutions and payment services control the time needed for a credit to appear. Cancellation refunds required because an order cannot ship will be handled within the time required by applicable law.

8. How to request cancellation

1. Email contact@canslershop.com with the subject "Cancellation Request."
2. Include your name, Order Request or invoice reference, and the item or order to cancel.
3. Do not send payment credentials by email.
4. Wait for written confirmation; sending a request alone does not confirm that shipment was stopped.

This Policy does not limit cancellation or refund rights that cannot lawfully be excluded.