Return & Refund Policy

1. Eligible returns

Unless an exception below applies, a product may be eligible for return when the request is made within 30 calendar days after recorded delivery and the item is:

• unworn, unwashed, unused, and free from alterations, odors, stains, pet hair, makeup, or other damage;
• returned with original tags, components, dust bags, cases, and packaging where reasonably applicable;
• accompanied by the order reference or other proof of purchase from CANSLER; and
• packed securely and returned according to the authorization instructions.

2. Items generally not returnable

The following are not returnable unless received damaged, defective, incorrect, or returnability is required by law:

• gift cards;
• personalized, monogrammed, altered, or made-to-order products;
• items marked "Final Sale" before purchase;
• undergarments, opened hosiery, or intimate apparel;
• swimwear after a hygiene seal is removed;
• pierced jewelry or other hygiene-sensitive items after protective packaging is opened; and
• items damaged through misuse, improper care, normal wear, accident, or unauthorized repair.

3. How to request a return

1. Email contact@canslershop.com with the subject "Return Request."
2. Include your name, order reference, item, quantity, and reason for return.
3. For damage, defect, shortage, or an incorrect item, include clear photographs of the product, packaging, and shipping label when available.
4. Wait for return authorization and the correct return address or label. The published company mailing address may not be the returns facility.
5. Ship the authorized item within the period stated in the return instructions and keep your tracking receipt.

Sending an unauthorized return does not guarantee acceptance and may delay or prevent processing.

4. Return shipping

For a preference, fit, color, or change-of-mind return, the customer is responsible for return shipping. Original shipping charges are not refunded unless required by law or the return resulted from CANSLER's verified error.

For a verified damaged, defective, or incorrect item, CANSLER will provide a prepaid return method or reimburse reasonable authorized return shipping. Do not use an expedited or unusually expensive service without written approval.

5. Inspection

We inspect returned items to confirm identity, condition, completeness, and eligibility. If an item is not eligible, we will explain the reason and available options. CANSLER does not charge a restocking fee for an eligible return. We may reduce or deny a refund for value lost because of handling beyond what was reasonably necessary to inspect the product, to the extent permitted by law.

6. Refund timing and method

After an eligible return is received and approved, CANSLER will initiate the refund within 10 business days. The refund is normally issued through the original payment method or the method identified in the invoice process. Your bank, card issuer, or payment provider may require additional time to post the credit. We will contact you if the original method cannot accept the refund.

If more than 15 business days have passed since we confirmed approval and you have not received the refund, contact us with the order and return references.

7. Exchanges

Exchanges depend on current inventory and are not guaranteed. The most reliable process is to return the eligible item and submit a new Order Request for the desired size, color, or product. We will not charge a customer for a replacement required because CANSLER sent a verified incorrect or defective item.

8. Damaged, defective, or incorrect products

Contact us promptly after discovery. Do not wear, wash, alter, repair, or discard the item or packaging before receiving instructions when reasonably possible. Depending on the circumstances and applicable law, the remedy may include repair, replacement, exchange, refund, or another agreed resolution.

9. Orders not yet shipped

If the product has not shipped, review our Cancellation Policy. A cancellation may be faster than starting a return.

10. Chargebacks

Please contact us first so we can investigate and resolve a concern. This does not limit any lawful right to dispute a transaction with a payment provider.

This Policy does not limit warranties, remedies, or return rights that cannot lawfully be excluded.