Shipping Policy

1. Shipping area

CANSLER currently accepts Order Requests for delivery within the United States. Availability, cost, and timing for Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO/DPO addresses may differ and will be confirmed before payment. We do not promise delivery to every address, and we will tell you before payment if a destination cannot be served.

2. Processing and transit estimates

Business days exclude weekends and U.S. federal holidays. Processing and transit estimates are not guaranteed delivery dates. High-volume periods, severe weather, carrier disruptions, address issues, remote destinations, and product availability can affect timing. Any different estimate shown in the final order confirmation controls for that order.

3. Shipping charges

Shipping charges are calculated or quoted based on the destination, package characteristics, carrier service, and any promotion that applies. The charge will be included in the final total before payment. A free-shipping offer applies only when clearly stated and may contain geographic, price, product, or timing restrictions.

4. Address accuracy

You are responsible for reviewing the recipient name, unit or apartment number, street, city, state, ZIP code, telephone number, and any necessary delivery instructions before paying. Contact us immediately if an address is incorrect. We cannot guarantee a change after fulfillment begins. Additional carrier charges caused by an incorrect or incomplete customer-provided address may be passed through when permitted by law and disclosed to you.

5. Carriers, tracking, and split shipments

We may select an appropriate carrier and service level for the destination. When tracking is available, it will be sent to the contact information associated with the order. An order may arrive in more than one package; when that happens, you will not be charged additional shipping beyond the confirmed total unless you separately approve a change.

6. Unexpected delay

We make shipment estimates only when we have a reasonable basis for them. If we learn that we cannot ship within the promised time, we will provide a revised estimate or explain that a revised date is unavailable and give you the option to consent to the delay or cancel for a prompt refund, as required by applicable law. If we cannot obtain required consent, we will cancel and refund the unshipped order.

7. Delivery record and unattended packages

A carrier's delivery scan, photograph, signature, locker record, or similar record may be used to investigate delivery. Please provide a secure location and monitor tracking. If a package is marked delivered but cannot be found, check household members, neighbors, building staff, parcel lockers, and the carrier, then contact us promptly so we can assist with an investigation.

8. Damage, shortage, or incorrect item

Inspect the package promptly. If an item arrives damaged, defective, incomplete, or different from the accepted order, contact contact@canslershop.com as soon as reasonably possible. Include the order reference, a description, and clear photographs of the item, packaging, shipping label, and damage when available. Keep the packaging until we advise you. We will provide an appropriate remedy under our Return & Refund Policy and applicable law.

9. Lost or returned packages

Contact us if tracking stops updating for an unusual period or a package appears lost. We may need to complete a carrier investigation before replacement or refund. If a package is returned because the address was incorrect, incomplete, refused, unclaimed, or otherwise undeliverable for a reason not caused by CANSLER, we will contact you about available reshipment or refund options. Original or additional shipping charges may be non-refundable when permitted by law and not caused by our error.

This Policy supplements, and does not limit, rights available under applicable consumer law.